Terms & Conditions – StrideHike

1. Introduction

1.1. These Terms & Conditions (“T&Cs”) apply to all purchases made through StrideHike.com (the “Site”).
1.2. By accessing or purchasing from our Site, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws.
1.3. We reserve the right to update these Terms at any time. Changes will be effective immediately when posted on the Site.

2. Orders & Contract Formation

2.1. All products displayed on our website are non-binding offers.
2.2. By placing an order and clicking “Pay Now” (or similar), you make a binding offer to purchase.
2.3. A purchase contract is concluded once we send you an order confirmation or dispatch the goods.
2.4. You are responsible for providing accurate and complete information (name, address, email, payment details).

3. Prices, Payments & Taxes

3.1. Prices displayed include applicable UK VAT where relevant.
3.2. You may be responsible for import duties, customs fees, or taxes depending on your location. These costs are not included in the checkout price unless stated otherwise.
3.3. Payments are processed securely via third-party providers (e.g., Shopify Payments, PayPal, Stripe, Apple Pay). We do not store credit card details.
3.4. By completing a purchase, you authorise us and our logistics partners to act as your direct representative in customs clearance, if required.

4. Shipping & Delivery

4.1. We offer free standard shipping within the UK (5–8 business days) and optional priority shipping (4–6 business days).
4.2. Delivery times are estimates and may vary due to courier delays or customs clearance.
4.3. Risk of loss passes to you once the order is handed to the carrier.
4.4. We do not ship to PO Boxes or Parcel Lockers.

(See our full Shipping Policy for details.)

5. Returns & Refunds

5.1. Customers have 14 days from receipt of goods to request a return.
5.2. Items must be unused, in original condition and packaging. Proof of purchase is required.
5.3. Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
5.4. Refunds are issued to the original payment method once the returned goods are received and inspected.

(See our full Returns & Refunds Policy for details.)

6. Warranty

6.1. Products are covered by a 6-month limited warranty against manufacturing defects.
6.2. To claim, customers must provide the order number and clear photos/videos of the defect.
6.3. This warranty does not cover normal wear and tear, misuse, or accidental damage.
6.4. Your statutory rights remain unaffected.

7. Customer Obligations

7.1. You agree not to misuse our Site or products.
7.2. Providing false information (such as incorrect shipping or payment details) may result in cancellation, liability for damages, or refusal of service.

8. Limitation of Liability

8.1. StrideHike is not liable for indirect damages, lost profits, or delays caused by carriers, customs, or third-party service providers.
8.2. Liability for personal injury, fraud, or gross negligence is not excluded.

9. Data Protection

9.1. We process personal data in accordance with the UK GDPR and our Privacy Policy.
9.2. By using our Site, you consent to such processing.

10. Governing Law & Jurisdiction

10.1. These Terms are governed by the laws of England and Wales.
10.2. Consumers in the UK/EU remain entitled to the protections of their country of residence.

11. Dispute Resolution

11.1. We are not obliged nor willing to participate in alternative dispute resolution procedures before a consumer arbitration board.

12. Contact Information

For questions about these Terms, please contact:

📧 Email: support@stridehike.com
⏰ Customer Service: Monday – Friday, 9:00am – 5:30pm (UK time)