Privacy Policy

StrideHike ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website and services.

1. Information We Collect

We collect the following types of personal data when you use our website or place an order:

• Personal identifiers: Name, email, phone number, shipping and billing address.

• Order details: Products purchased, order date, payment method.

• Payment information: Processed securely via third-party providers (e.g. PayPal, Stripe, Shopify Payments, Apple Pay). We do not store your card details.

• Technical information: IP address, browser type, device type, and site usage (via cookies/analytics).

• Marketing preferences: Your consent to receive promotional emails or SMS.

2. How We Use Your Information

Your data is used to:

• Process and deliver orders, including tracking and returns.

• Communicate with you about your order, support requests, or account.

• Send marketing messages (only if you have given consent).

• Improve our website and customer experience through analytics.

• Comply with legal and tax obligations.

3. Sharing Your Information

We never sell or rent your personal data. We only share your information with trusted partners to operate our store:

• Payment processors (PayPal, Stripe, Shopify Payments, Apple Pay).

• Shipping and logistics partners (local couriers and dropshipping suppliers for delivery).

• Email & SMS providers (e.g. Klaviyo, Mailchimp).

• Analytics & marketing services (e.g. Google Analytics, Facebook Ads).

All third parties only receive the data necessary to perform their services.

4. Cookies & Tracking

We use cookies and similar technologies to:

• Keep items in your shopping cart.

• Remember your preferences.

• Analyse traffic and improve performance.

• Personalise ads and promotions.

You can disable cookies in your browser, but some features of our site may not function properly.

5. Marketing Communications

With your consent, we may send:

• Newsletters and promotions about new products or discounts.

• SMS or email updates about your order or cart reminders.

You can opt out at any time by clicking “unsubscribe” in our emails or contacting us at support@stridehike.com.

6. Your Rights (UK & EU GDPR)

As a UK/EU customer, you have the right to:

• Access the personal data we hold about you.

• Correct inaccurate or outdated information.

• Request deletion of your data.

• Object to marketing or certain types of processing.

• Request portability of your data to another provider.

• Withdraw consent at any time (for marketing).

To exercise these rights, contact us at: support@stridehike.com.

7. Data Retention

We keep your personal information:

• Only as long as necessary to process your order and comply with legal requirements.

• For marketing purposes, until you withdraw your consent.

8. International Data Transfers

As a dropshipping business, we may transfer your data to service providers outside the UK/EU (for example, suppliers or logistics partners).
When this happens, we take steps to ensure your data is handled securely and in compliance with GDPR/UK GDPR.

9. Security

We use SSL encryption, secure servers, and access controls to protect your personal information.
While no online system is 100% secure, we follow industry standards to minimise risks.

10. Children’s Privacy

Our store is not intended for children under 16. We do not knowingly collect data from minors. If you believe your child has provided us with personal information, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. Continued use of our site means you accept these changes.

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

📧 Email: support@stridehike.com
⏰ Customer Support: Monday – Friday, 9:00am – 5:30pm (UK time)